E-commerce and Purchasing Terms
Purchasing Terms: Merchandise
Pricing and Payments
All prices are in US Dollars. Advance payment in full via Visa or MasterCard, American Express or Discover is required. Prices are subject to change from time to time at CrissAngel.com discretion.
Order Processing
All orders are processed as soon as they are received. Orders cannot be cancelled, changed or combined once they have been processed. Please ensure that the shipping address you provide during the checkout procedure is accurate and complete before placing your order. Your shipping address cannot be changed once your order has been processed.
Shipping
Orders that contain only in-stock items are typically shipped within one (1) to three (3) business days. Orders that contain one (1) or more pre-order items are typically shipped one (1) to three (3) business days after the pre-order item(s) arrive(s) at our shipping warehouse. Shipping may be slightly delayed on US holidays.
Orders shall be deemed delivered when the shipping carrier provides confirmation that the package was successfully delivered to the address you submitted during the checkout procedure. CrissAngel.com is not responsible for non-receipt of orders that have been deemed delivered. CrissAngel.com is also not responsible for non-receipt of orders due to failure to properly submit an accurate and complete shipping address during the order process.
Domestic Shipping (US): Our domestic carriers are USPS, UPS, FedEx or DHL. If FedEx, UPS or DHL are being used, the “ship to” address may not be a P.O. Box or your order will be considered an “Undeliverable Package” (see the Undeliverable Packages section below). The shipping timeframes provided during the checkout procedure are estimates only. The typical delivery timeframe for USPS is three (3) to ten (10) business days. The typical delivery timeframe for FedEx/UPS/DHL depends on the service selected. If you have not received your delivery, you must contact us within sixty (60) days of purchase or we will not be obligated to re-ship. Shipping charges are determined by the number, weight and type of items ordered, and by the shipping carrier and service selected. We do not ship COD.
International Shipping (Outside The US): The shipping timeframes provided during the checkout procedure are estimates only. The typical delivery timeframe for international orders is two (2) to four (4) weeks but please allow up to six (6). If you have not received your delivery, you must contact us within sixty (60) days of purchase or we will not be obligated to re-ship. In any event, we are not obligated to reship unless a trackable method of shipping was chosen. We do not ship COD. You are responsible for any and all duties and taxes incurred upon delivery. If you refuse to pay duties and taxes your order will be returned to CrissAngel.com and you will receive a credit for the subtotal of the order but will not be refunded the cost of shipping and handling.
Refunds, Returns and Exchanges
We will accept returns of any unwashed, unworn, and unused merchandise, within 15 days of purchase. Items must be unopened and in the original sealed packaging.
All sale, discounted and promotional items, DVD’s, CD’s, books, undergarments, earrings, and body jewelry are FINAL SALE.
Defective DVD’s and CD’s will only be exchanged for the same item
If you received a defective or wrong item and need to exchange it for the same item, please email us at cs@crissangel.com. To expedite correspondence, please include the order number in the subject line.
Wrong Items
If you receive a wrong item, please contact us immediately at cs@crissangel.com
Backorders
If some of the items included in your order are out of stock you will be notified via e-mail that your order has been placed and the items out-of-stock will be shipped upon restocking at Criss Angel Store warehouse.
Undeliverable Packages
If for any reason your order is classified as undeliverable and returned to CrissAngel.com you will be notified via email that your order has been cancelled due to a failed delivery attempt and you will be issued a refund of your order subtotal. Shipping and handling will not be refunded. CrissAngel.com will not re-ship any order that is classified as undeliverable and returned to us.
State Sales Tax
In accordance with state law, we are required to charge sales tax on orders shipped within California & Nevada.
Customer Service
Our customer service office is open from 9am - 4pm PST Monday thru Friday, excluding holidays. Should you have any questions regarding your order or anything else, please contact Customer Service. We endeavor to answer all responses within two (2) business days, but please allow longer.
Free Shipping with Order Total over $100
Free shipping valid on all orders placed at MagicPlace.com with a $100 minimum order and standard shipping. Offer valid for orders shipped to valid continental us addresses only. Free shipping not available in HI, AK, PR and international destinations. Additional fees apply for expedited shipping, multiple shipping addresses, international destinations and shipments to HI, AK and PR. Taxes or shipping fees do not count towards the qualifying amount. No adjustments to prior purchases. Custom fabrication items, MINDFREAK illusions or any products from The Magic Factory do not qualify for free shipping offer. Not valid for cash. Offer may be discontinued at any time without prior notice.
